x365 Terms and Conditions

01 General Provisions

By accessing or using the x365 platform, you confirm that you have read, understood, and agreed to these Terms and Conditions in full. These terms form a legal agreement between x365 and its users.

In this document, "we", "us", or "platform" refers to x365. "You" or "user" refers to any registered or unregistered visitor.

x365 reserves the right to change these Terms and Conditions at any time. Continuing to use the platform after any changes means you have automatically accepted the updated terms. It is therefore each user's responsibility to review this page in a timely manner.

02 Eligibility and Age Restriction

The x365 platform is for individuals aged 21 and above only. You must confirm your age at the time of registration. If it is later established that you are under 21, your account will be closed immediately and any deposited funds may be forfeited.

In addition, the following individuals may not use x365:

• Those residing in any country or jurisdiction where online gaming or betting activities are legally prohibited.
• Current or former employees of x365 and their immediate family members.
• Those whose accounts have previously been closed for disciplinary reasons.
• Those who wish to operate more than one account on their own behalf or on behalf of others.

x365 may at any time request the necessary documentation to verify a user's age and identity.

03 Account Registration

To enjoy full access to x365, you must create an account. All information provided at the time of registration must be accurate, complete, and up to date.

Account Security

It is your responsibility to keep your account login details (username and password) completely confidential. You are fully responsible for all activities carried out from your account. If you suspect any unauthorized use, notify x365 Support immediately.

Single Account Policy

Each individual may operate one account only. If multiple accounts are found, all accounts will be closed and funds held in them may be forfeited.

x365 uses automated and manual methods to detect suspicious registrations or account activity. These measures are essential to maintaining a safe and fair environment.

04 Deposits and Withdrawals

Deposit Methods

x365 currently supports the following payment methods: bKash, Nagad, Rocket, Upay, and bank transfer (such as Dutch-Bangla Bank, BRAC Bank, Islami Bank).

• The minimum deposit amount is ৳300 for each method.
• Deposit limits may vary depending on the method and account tier.
• Deposited funds are generally reflected in the account within a few minutes.
• When making a deposit, only use a payment method registered in your own name.

Withdrawal Policy

The following conditions apply to withdrawals:

• The minimum withdrawal amount is ৳1,000.
• Withdrawals are generally processed within 5 to 30 minutes.
• The payment method used for withdrawal must match the deposit method.
• Earnings from bonuses are not withdrawable unless the wagering requirements for that bonus have been met.
• Withdrawals may be held if verification (KYC) has not been completed.

x365 may request additional verification documents to review a withdrawal request if needed.

05 Bonuses and Promotions

x365 offers a welcome bonus for new users: a 100% bonus on the first deposit, up to ৳20,000. For example, depositing ৳1,000 earns a ৳1,000 bonus, giving a total balance of ৳2,000.

Wagering Requirements

To make a bonus amount withdrawable, you must wager 10 times the bonus amount. Example: receiving a ৳1,000 bonus requires ৳10,000 in wagers. The wagering calculation is based on the bonus amount only, not on the combined sum of the deposit and bonus.

General Bonus Terms

• Each user may claim the first deposit bonus once only.
• Bonuses cannot be cashed out or transferred.
• x365 reserves the right to change or cancel any promotion at any time.
• If evidence of a breach of promotional terms is found, the bonus and associated winnings will be cancelled.
• Attempting to claim bonuses from multiple accounts or different devices may result in all accounts being banned.

06 Betting and Gaming Rules

x365 offers sports betting, casino games, slots, and various other types of gaming. Each category has its own specific rules, which are displayed on the relevant page.

General Betting Rules

• A bet once confirmed cannot be changed or cancelled.
• x365 reserves the right to correct any discrepancy arising from a technical error.
• If a game or market is suspended or cancelled, the related bets will be voided and funds will be returned.
• Sufficient balance must be available in the account to carry out real-money gaming activity.

Sports Betting

x365 offers betting on various sports including cricket, football, and basketball. Odds are variable and depend on market conditions. The odds displayed reflect the latest update; final settlement will be based on the odds at the time the bet was placed.

07 Prohibited Activities

The following activities are strictly prohibited on the x365 platform:

• Any form of match fixing, manipulation, or attempt to gain an unfair advantage.
• Bonus abuse — such as repeatedly claiming bonuses through multiple accounts.
• Placing bets or playing games using automated software, bots, or scripts.
• Transferring account ownership or funds to a third party.
• Using the platform for money laundering or illegal financial activities.
• Deliberately exploiting technical errors on the platform.
• Harassing other users or engaging in fraudulent behavior toward them.

If such activities are detected, x365 will immediately close the relevant account, forfeit the balance, and take legal action if necessary.

08 Responsible Gaming

x365 places the highest importance on responsible gaming. Gaming is a form of entertainment — not a way to resolve financial difficulties.

• You can set deposit and betting limits on your own account at any time.
• A self-exclusion option is available, either temporarily or permanently.
• If you notice signs of problematic gaming, contact our support team immediately.

For detailed information on responsible gaming, please visit our Responsible Gaming page.

09 Privacy and Data Protection

The security of your personal information is of great importance to x365. We use SSL encryption technology to keep all data secure.

Your information is used only for the purposes of providing services, verifying identity, and ensuring security. Your information is not sold or transferred to any third party. To read our full privacy policy, visit the Privacy Policy page.

10 Limitation of Liability

The x365 platform is provided on an "as is" basis. x365 is not liable for any loss arising from technical disruptions, faults in third-party services, or a user's own actions.

• Bets lost due to internet connection or device issues are not recoverable.
• Any loss arising from incorrect information provided by a user is the user's own responsibility.
• x365 is not liable for service disruptions caused by unforeseen circumstances or force majeure events.

11 Account Closure and Suspension

x365 may close or suspend an account without prior notice in the following circumstances:

• Breach of any provision of these Terms and Conditions.
• Detection of fraudulent or suspicious activity.
• Failure to verify age or identity.
• Order from a court or government authority.

Users may also request account closure at any time by contacting support. If any valid balance remains after account closure, it will be returned subject to verification.

12 Dispute Resolution

In the event of any dispute or complaint, please contact the x365 support team first. We will make every effort to resolve your issue as quickly as possible.

Dispute resolution process:

• Submit your complaint in writing to [email protected].
• The complaint will be reviewed and any necessary investigation will be completed.
• The decision will be communicated to the user in writing.
• The decision of x365 will be considered final and binding.

13 Contact and Support

If you have any questions or comments about these Terms and Conditions, please contact our support team:

• Email: [email protected]
• Live Chat: Available 24 hours a day, 7 days a week
• Language: Support is provided in Bengali and English

x365 is always committed to providing the best experience for its users. We work to maintain a safe, transparent, and responsible gaming environment.