x365 Privacy Policy —
Your Information, Your Rights
This policy provides a complete description of how your personal information is collected, used, and protected on the x365 platform.
Table of Contents
Introduction
x365 ("we", "our", "platform") operates a safe and reliable online betting and casino service for Bangladeshi users. This privacy policy ("policy") describes what information we collect about you when you use x365's website, applications, or any related services, how that information is used, and how it is kept secure.
In this policy, "user", "you", or "your" refers to any person who uses x365's services — whether or not they have a registered account. By using our services, you are considered to have fully accepted the terms of this privacy policy. If you do not agree with any term in this policy, please stop using our services.
We believe data protection is a fundamental right. x365 therefore always handles your personal information with the highest level of care, applying industry-standard SSL encryption technology and following international best practices in data protection.
What Information We Collect
x365 may collect information about you from the following categories:
2.1 Information You Provide Directly
- Name, date of birth, and national ID details (for identity verification)
- Email address and contact information
- Password and account security-related information
- Financial information — such as bKash, Nagad, Rocket, Upay, or bank account numbers (for processing transactions)
- Any messages or documents submitted via support chat or email
2.2 Automatically Collected Information
- IP address, browser type and version
- Device details (operating system, screen resolution)
- Service usage logs — pages visited, timestamps, click data
- Gaming activity records (betting history, wins and losses)
- Information collected through cookies and similar tracking technologies (details in Section 6)
2.3 Information Received from Third Parties
- Verified information received from identity verification service providers
- Transaction information received from payment processing partners
- Information from fraud prevention and risk assessment services
How We Use Your Information
x365 uses your personal information only for lawful and necessary purposes. Our main purposes for using your information are as follows:
- Account management: To ensure your account is registered, verified, and securely maintained.
- Service delivery: To operate betting, gaming, and casino services smoothly.
- Financial transactions: To process deposits and withdrawals — completing secure transactions via bKash, Nagad, Rocket, Upay, and bank transfers.
- Customer support: To respond to your inquiries, complaints, and assistance requests.
- Security and fraud prevention: To protect the integrity of the platform and the security of your account.
- Legal compliance: To fulfill responsibilities under applicable laws and regulations.
- Service improvement: To analyze data in order to improve our products, features, and user experience.
- Responsible gaming: To identify patterns of risky behavior and provide support to users.
We do not use your information for marketing or promotional purposes without your consent. You may opt out of marketing communications at any time.
Data Security Measures
x365 applies industry-standard technical and organisational security measures to protect your information. Our main security steps are as follows:
- SSL/TLS encryption: Every communication between your browser and our servers is handled through an encrypted connection.
- Data encryption: Sensitive information is encrypted when stored.
- Access controls: Only authorised personnel are granted access to the minimum data necessary.
- Regular security reviews: Our systems and processes are subject to regular security audits.
- Two-factor verification: Additional verification is required for suspicious access attempts or high-value transactions.
- Fraud detection systems: Unusual activity is monitored in real time.
However, no transmission of information over the internet or electronic storage can be claimed to be completely secure. We make every effort, but we cannot guarantee absolute security of the service. We therefore encourage you to keep your account password confidential and strong, and to end your session after logging in on an unfamiliar device.
Cookies & Tracking Technologies
x365 uses cookies and similar tracking technologies on our website and applications. Cookies are small text files stored on your device that help improve your experience when using our services.
6.1 Types of Cookies We Use
- Essential cookies: These are necessary for the basic functioning of the website — such as maintaining login sessions and securing transactions. They cannot be disabled.
- Functional cookies: These remember your preferences — such as language selection and account settings.
- Analytical cookies: These help us understand which pages are used most and improve our services.
- Security cookies: These are used to prevent fraudulent activity and account theft.
6.2 Cookie Controls
You can disable or delete cookies by changing your browser settings. Please note that disabling essential cookies may cause some important parts of our service to stop working correctly, particularly login and transaction-related functions.
Your Rights Over Your Information
x365 believes you should have meaningful control over your own information. We therefore provide the following rights:
- Right of access: You have the right to receive a copy of the information we have collected about you.
- Right to rectification: You may request that any inaccuracies in your information be corrected.
- Right to erasure: In certain circumstances you may request that your information be deleted — however, where legal obligations exist, we may be required to retain some information.
- Right to object to processing: You may object to your information being processed for marketing purposes.
- Right to portability: You may request your information in a structured, commonly used format.
- Right to withdraw consent: For information processed on the basis of your consent, you may withdraw that consent at any time.
To exercise these rights, please email [email protected] or contact us via live chat. We will verify your request and respond in a timely manner.
Data Retention Period
x365 retains your information only for as long as it is considered necessary. The retention period is determined based on the following criteria:
- Information is retained for as long as your account remains active.
- After an account is closed, records of financial transactions are retained for a specified period as required by legal obligations.
- Information necessary for fraud prevention and dispute resolution is kept for a specified period.
- Backup data is regularly deleted in accordance with the defined retention policy.
Once the retention period has passed or the information is no longer relevant, x365 securely deletes or anonymises your information so that it can no longer be linked to any individual.
Protection of Minors
x365's services are for persons aged 21 and above only. We do not knowingly collect any information from minors.
We verify age during the registration process. If we become aware that a minor has provided information, we will immediately close that account and delete all associated information.
If you believe a minor is using our platform, please contact us at [email protected].
Changes to This Policy
x365 reserves the right to modify or update this privacy policy from time to time. Changes will take effect once published on our website with a new "Last Updated" date.
For significant changes, we will notify you directly — via your registered email address or through a notification when you log in to your account. Continued use of the service after an update indicates that you have accepted the revised policy.
We recommend that you visit this page regularly and stay up to date with the latest policy.
Contact
If you have any questions, concerns, or requests about this privacy policy, please contact us:
- Email: [email protected]
- Live Chat: Available 24/7 on our website
- Language: Support is available in both Bengali and English
x365 is committed to responding quickly and effectively to any inquiry about your data protection. Our support team is available 7 days a week, 24 hours a day to serve you.
Do you have any questions about your rights?
Our expert support team is always ready to answer any questions you have about your data protection.
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