Frequently Asked Questions
Answers to all your questions about x365
Betting, payments, VIP benefits, and customer support — find detailed answers to all your questions in one place.
Want to know something about using x365? On this page we have compiled the questions most frequently asked by Bangladeshi players — how to get VIP cashback, how to deposit with bKash, how live casino works on mobile, or what language you can use with the support team — you will find all the answers below. Even after reading through, if anything is still unclear, our 24/7 live chat team is always here for you.
All FAQs
VIP Program
At x365, the weekly cashback is a benefit where you get back a portion of your total bets for that week. The cashback rate is determined by your VIP level — up to 0.3% at Bronze, up to 0.5% at Silver, and up to 0.8% at Gold. After a set time each week, the cashback is added to your account and goes directly into your balance.
At x365, VIP level upgrades are based on your consistency and activity. Regular betting and staying active on the platform are the main drivers. The more you play and the longer you keep your account active, the greater your chances of moving up to a higher level. Contact our support team for detailed conditions on level upgrades.
Gold level members receive x365's highest weekly cashback benefit — up to 0.8%. On top of that, Gold VIPs get priority customer support, early access to special promotional offers, and exclusive benefits at major events. It is essentially x365's way of recognizing its regular and loyal players.
x365 has three VIP levels, each with a different maximum cashback rate. The Bronze level offers up to 0.3%, Silver up to 0.5%, and Gold up to 0.8% weekly cashback. Each level brings new opportunities and additional rewards.
To see your current VIP level, log in to your x365 account and go to the Profile or VIP section. Your level will be clearly displayed there. If you have any trouble, you can get instant help from the support team via live chat — they are active 24 hours a day.
Customer Support
Yes, the x365 customer support team is active seven days a week, twenty-four hours a day. Even on holidays, whether it is night or early morning, you can reach them on live chat at any time. Email is also answered, but for immediate help, live chat is the fastest option.
The x365 support team provides service in both Bengali and English. Bangladeshi players can comfortably ask questions in their native language and receive answers in Bengali. There is no language barrier — just write whichever way feels easiest.
The x365 support email address is [email protected]. Use email when you need to send a detailed description of an issue, screenshots, or transaction information. For a faster resolution though, contacting via live chat is more effective.
To help the support team assist you quickly, have the following ready beforehand: your registered username or email, exactly when the issue occurred (date and time), the relevant transaction ID if you have one, and a brief description of what happened. This helps identify and resolve the issue much faster.
Yes, in addition to live chat, support is also available by email at [email protected]. The advantage of email is that you can send it at any time and it is easy to include a detailed description of the issue along with attachments. Replies in both Bengali and English are available through both channels.
Deposits
The minimum deposit at x365 is ৳300 — and this is the same across all payment methods. Whether you deposit via bKash, Nagad, Rocket, Upay, or bank transfer, you can start from ৳300. This makes it easy to get started with a relatively small amount.
To deposit with bKash at x365, first log in to your account, then go to the Deposit section and select bKash. Enter the amount and required details following the instructions provided. Your balance is usually credited within a few minutes. If you have any issues, let us know via live chat.
If your balance has not arrived after making a deposit, first wait a little while — sometimes there can be a slight delay due to network issues. If it still has not arrived, collect the transaction reference number or a screenshot and contact x365 support via live chat or email at [email protected]. The team will verify the matter and resolve it quickly.
x365 currently supports five popular payment methods: bKash, Nagad, Rocket, Upay and bank transfer (such as Dutch-Bangla, BRAC Bank, etc.). The minimum deposit is ৳300 for all methods. The country's main mobile banking services can be used directly, making transactions easy and familiar.
A minimum of ৳1,000 is required to withdraw from x365. Withdrawals are generally completed within 5 to 30 minutes, which is among the fastest of online betting platforms in Bangladesh. Bank transfers may take a little longer, but mobile banking is typically even quicker.
Casino & Table Games
Yes, x365's live casino is fully mobile-friendly. You can play directly from the browser on any Android or iOS smartphone or tablet. There is no need to download a separate app. Just log in to x365 and enter the live casino section — real-time games with a dealer will start right away.
In live dealer games, a real person acts as the dealer and runs the game live via video stream from a studio. You can watch real cards, a real roulette wheel, or real dice and place bets from the comfort of your home. World-class providers like Evolution Gaming and Ezugi operate these streaming services. Instead of computer-generated results, there is direct human interaction.
Roulette has a spinning wheel with numbered slots. After players place their bets, the dealer releases a ball — the slot where the ball lands is the result. You can bet on a specific number, red or black, odd or even, or a group of numbers. Payout ratios differ depending on the type of bet. European and other variants are available at x365.
x365's table games offer tables with various betting limits — smaller bet tables for newcomers and higher bet options for experienced players. The specific limits for a given table are clearly visible before you enter the game. For more details, ask our support team in live chat — they will help you find the right table based on your preferences and budget.
x365 works with world-class game providers to ensure fair play. Results in slots and table games are controlled by a Random Number Generator (RNG), which is verifiable by third parties. In live dealer games, the live broadcast itself ensures transparency. The site is a secure platform protected by SSL encryption technology.
Still have questions? We are ready to help
The x365 support team is available seven days a week, twenty-four hours a day in Bengali and English. Reach out via live chat or email at any time.